Terms of Delivery and Payment
Terms of delivery

We deliver promptly from stock. Delivery will be made “ex works” (freight costs are on buyer’s account).
In Germany and within the EU, we do not require a minimum order value. For orders under € 55.00 a surcharge of € 5.50 will be added.

For exports to third countries delivery will be made “ex works” with a minimum order of € 100.00. For orders under € 200.00 a surcharge of € 10.00 will be added.

Our quality guarantee

We use only exquisite natural yarn qualities. Our products are made to the guidelines of the International Association of Natural Textile Industry (IVN) and are periodically examined by recognized labs.

Our conditions

We supply retailers and distributors to the standard conditions of the German Textile Industry. For new customers the submission of the business registration is required.



Risk of Transportation

Goods are normally sent by DHL (German Postal Service). We ship exclusively by DHL GoGreen in order to compensate the damage caused by the goods transport emissions through carbon offset projects. All parcels with DHL GoGreen are insured up to a value of EUR 500.00 per parcel. In case of loss or damage of the package, the excess amounts as well as the risk are charged to the consignee’s account. For rail freight and express shipments as well as shipments with freight forwarders, we accept no risk of loss.

Terms of Payment

Within 10 days from date of invoice less 4,00 % cash discount
Within 30 days from date of invoice less 2,25 % cash discount
Within 60 days from date of invoice net cash

We reserve the right to ship only against prepayment. In any case, the first order will be delivered only against prepayment. Bank charges are to be paid by the person liable to pay.

Delay in Payment

In case of payments made after the deadline interest will incur on outstanding payments. All further deliveries will be stopped until full settlement of outstanding debts including interest on due payments and reminder charges.

We impose a reminder fee of 3.00 € per reminder.

Recommended retail price

We would appreciate a fair competition among retailers of our products. Therefore we recommend a minimum surcharge of 100 % plus taxes on our base prices in this price list.


Returns are only possible in the case of a complaint within 14 days after receiving the package. After elapse of this period, we will assume that you are in agreement and satisfied with our delivery. All other returns can only be made by prior arrangement, and it will incur a corresponding processing fee.

Freight collect returns will not be accepted. In case of justified complaints, we will reimburse the postage of return. Please choose the cheapest way for returns.

According to the standard conditions of the German Textile Industry, we are entitled to repair. Repairs mostly are not cheaper than a replacement, but ecologically worthwhile.

Reservation of Proprietary Rights
  1. The goods shall remain the property of the seller until full payment of all receivables for the delivery of goods arising from the business relationship, including ancillary claims, damages as well as payment of cheques and bills of exchange. The right of retention of title shall remain even if individual claims by the seller are included in a current invoice and the balance is drawn and recognised.

  2. If a centralised authority is invoked in the business between the seller and purchaser, which assumes the risk guarantee, the seller shall transfer ownership on dispatch of the goods to the central authority subject to the condition of payment of the purchase price by the central authority. The purchaser will only be released from their payment obligation upon payment by the central authority.

  3. If the value of the existing security provided for the seller exceeds the total amount of the seller’s claims by more than 10 %, then the seller shall be obligated at the purchaser’s request, to release securities at his discretion.

  4. Pledging or transferring ownership of the goods by way of security or the assigned claims is inadmissible. The seller is to be informed immediately of seizures, stating the garnishment creditor.

  5. If the seller, in the exercise of its retention of title requests the delivery item back, this shall not automatically be deemed a withdrawal from the contract. The seller is free to sell the returned goods subject to the retention of title by private sale.

  6. The purchaser shall store the goods under retention of title for the seller free of charge. He shall insure them against standard risks, such as fire, theft and water within the usual scope. The purchaser hereby assigns his claims to the seller for damages that he would be entitled to from the above risks with respect to insurance companies or other obligated parties at the invoiced amount of the goods. The seller accepts the assignment.

  7. All claims and rights arising from the retention of title of all special forms defined in these conditions shall remain until there is a complete release from contingent liabilities (check-bill of exchange) that the seller has incurred in the interest of the purchaser. The purchaser is in the case of sentence 1 as a matter of principle allowed to carry out factoring for his accounts receivables. However, he must inform the seller before incurring contingent liabilities.

Place of Jurisdiction

Place of jurisdiction is Reutlingen.
German law applies to the exclusion of UN law (CISG).

Pfullingen, July 2020