FAQ
Here we provide answers to the most common questions
You can find
us here:
Wörthstraße 155
72793 Pfullingen
Tel:
+49 7121/38787-88
Opening hours
Monday to Wednesday:
09:00 – 15:00
Thursday and Friday:
09:00 – 18:00
Saturday:
09:00 – 14:00 (only in November &
December)
Gift vouchers for the factory outlet are available directly from us on
site.
We look forward to your visit.
Our products are made where sustainability begins – right here in southern Germany. The majority are manufactured in our own factory in Pfullingen, while other items are produced in partner companies within a radius of just 50 kilometres. This proximity enables us to keep transport distances short, protects the environment, creates flexibility – and secures local jobs. Get to know our partner companies – and the people who put their heart and soul into ensuring quality.
As a manufacturer, we take responsibility – from animal welfare to the finished garment.
ENGEL manufactures in accordance with the strict requirements of the Global Organic Textile Standard (GOTS), the world's leading standard for the processing of textiles made from organically produced natural fibres. This standard not only sets the highest ecological requirements along the entire production chain, but also commits to compliance with binding social criteria.
Our GOTS certification is checked annually by independent testing institutes. This ensures that our production remains transparent, environmentally friendly and socially fair at all times – and that you can rely on genuine quality.
You can find more information about our certification here.

Products bearing the ‘IVN certified BEST – Natural textile’ seal are manufactured according to the highest possible ecological standards and thus clearly exceed the requirements of the GOTS.
Products certified with the IVN BEST must be produced from 100% certified organic natural fibres.
Further information can be found here.

We searched for a long time for packaging that fits our values – and our products. Because our clothing deserves protection: from moisture, dirt and, above all, pests such as moths. Many of the supposedly more environmentally friendly solutions could not guarantee this protection in the long term – not to mention the idea of sending clothing without any packaging at all.
That's why we deliberately chose a solution that is well thought-through and makes sense in many ways: recycled polyethylene (PCR-LDPE).
Almost all of our packaging bags are made from at least 80% post-consumer recycled material – i.e. plastic that has already been used, processed and recycled.
Our supplier uses high-quality industrial waste, which produces particularly pure recycled material. Their production requires less water than cardboard or paper – and they come from Germany, just like their supplier. This saves long transport routes and reduces CO₂ emissions.
For us, our bags are not disposable material, but a valuable resource in the cycle. And they can continue to be useful for you too: They are ideal for storage – for example, for clothes in the wardrobe or craft supplies in the children's room.
If you have any questions about packaging or materials, we will be happy to help.
At ENGEL, we are constantly working to further reduce our environmental footprint. That´s why we have developed specific climate targets for our company which were reviewed and validated by theScience Based Targets initiative (SBTi) in early 2026. This initiative ensures that corporate objectives are in line with the latest learnings of climate science which helps to limit global warming to a maximum of 1.5°C.
Our goal is to reduce our operational CO₂ emissions (Scope 1 and Scope 2) by 70% by 2030, using 2023 as the baseline year. We are also commited to monitor our Scope 3 emissions and to reduce them in a sustainable way.
With this climate target, we are committing to measurable and transparent measures to significantly reduce emissions in the long term and operate responsibly.
Anyone who wants to buy sustainable clothing expects more than just a green label. But what does sustainable textile production actually mean and how can you be sure that ecological and social standards are actually being met?
At ENGEL, we explain what ‘sustainability in clothing’ means to us.
Thank you for your interest in our products.
We are delighted that you would like to include ENGEL natural clothing in your range.
Please send us a copy of your business registration and a brief description of your shop – or alternatively, a link to your online shop.
Once we have received your details, we will send you further information about a possible collaboration.
We look forward to receiving your message and getting to know you.
Boiled wool or wool fleece – what is the difference?
Both fabrics are made from the finest organic virgin wool (from certified organic animal husbandry) and look similar at first glance. However, their production and properties differ significantly – and determine which fabric is better suited for which purpose.
What makes wool fleece so fluffy? Why does boiled wool keep you so warm? And which is suitable for whom?
Find out which fabric is better suited to your everyday life.
Many people associate wool with unpleasant itching – and there's a reason for that: most people remember wool from their childhood, often in the form of coarse virgin wool with thick fibres. But that has long since changed.
Today, there are fine wool qualities that are soft, skin-friendly and absolutely scratch-free. The decisive factor is the fibre strength – and that's exactly what we make visible for you.
Find out more about which wool is really soft – and what you should look out for.
The suffering of animals is not an option for us.
And why is especially merino wool so great for it? What to keep in mind when using the onion-layering principle and how to combine layers for babies, children and adults?
What’s the difference between Merino wool and conventional virgin wool?
Our tests in accordance with DIN EN 13758-1 show that clothing made of wool or wool/silk offers natural UV protection of at least 22 to 50, depending on the colour and fabric quality.
This makes our textiles a valuable part of your sun protection – especially for sensitive skin.
Please note: Our clothing is not a substitute for complete UV protection – additional measures such as sun cream remain important.
You can find out which factors influence UV protection here
All ingredients used in ENGEL products are nickel-free and not harmful to health or considered to be a health concern.
Small knots on the surface? So-called pilling is a well-known phenomenon in wool items – but what actually causes it? Can it be avoided? And is it a reason for complaint?
We spoke to Katja, our quality manager, who explains why pilling is completely natural – and how you can minimise it with the right care.
Read the full interview with our quality manager about the causes of pilling and tried-and-tested solutions.
It is not necessary to wash our products before wearing them for the first time.
Dyes, that are of health concern or materials that can lead to skin irritations or are harmful to the environment, are not used at all. In order to comply the strict requirements of IVN BEST and GOTS, the use of all these harmful substances is prohibited.
Basically, we recommend that our wool and wool silk articles are washed as little as possible. Wool regenerates itself when exposed to oxygen-rich air and often it is already enough to hang the clothes outside in fresh air for a while.
Here you will find all tips for the optimal care of wool and wool/silk.
Important information:
We generally recommend washing our wool and wool/silk items as infrequently as possible. This is because wool has the natural ability to regenerate itself in oxygen-rich air – often, simply airing and/or brushing the garment is enough to make it comfortable to wear again.
And when washing is necessary:
To ensure that you can enjoy your favourite wool or wool/silk items for a longer time, you will find our tried-and-tested care tips here on how to wash your natural clothing correctly – in harmony with nature.
Woollen clothing is valuable – and unfortunately also popular with textile pests. But how can you recognise a moth infestation? Which insects eat wool? And how can you get rid of them without resorting to chemical agents?
In our article, the ENGEL team explains how you can effectively and naturally protect clothing made of wool and wool/silk from pests – including practical tips on prevention and cleaning.
A baby hat is part of every newborn's basic equipment – in winter as well as in summer. Why? Because babies cannot yet regulate their body temperature themselves and lose heat quickly, especially through their heads. The right hat not only protects against the cold, but also against sun, wind and draughts.
However, most hats slip off due to the baby´s natural movements. To ensure that it stays where it belongs, our video shows you how to tie a baby hat correctly – gently, securely and in a child-friendly way.
The TOG value helps you choose the right temperature rating for sleeping bags and blankets – depending on the room temperature and season.
In our article, you can find out exactly what the TOG value means and how you can use our TOG table and practical tips to make the right decision for your child.
Go to the article with TOG table & decision-making aid.